FAQ
FAQ
Delivery Information
When do we ship? Orders are processed daily and ship out the next business day according to the shipping method selected at checkout. Tracking is updated subsequently after shipping via email auto updates.
US Orders: Shipping is via UPS/USPS, 100% of in stock orders are shipped within one business day with an expected priority delivery of 2-3 days.
Can you help with my order? We are here to help. We'll do everything we can to solve your issue and make this a quality experience for you, please allow 24-48 hours for support.
How do I submit my support request? Please submit your customer service support ticket here.
Returns Information
Returns may be authorized within thirty calendar days of delivery of the order if the product you ordered is unopened and sealed, or for open items if the product has not been activated and is still in new or like-new condition (shipping is non refundable). Return requests within this time frame require authorization and confirmation via email, and are subject to a return/restocking fee provided the item/its contents/packaging is in its original, resellable condition (shipping is non refundable).
A refund will not be provided in the following cases: 1) Refund is requested beyond thirty calendar days of delivery; 2) Product sent in for refund does not include all original accessories, attachments and packaging, any item is not in new or like-new condition, i.e. with cracks, dents, or scratches; 3) Legal proof-of-purchase or receipts are not provided, or are reasonably believed to have been forged or tampered with; 4) Any product fault or damage has been caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation; 5) Product labels, serial numbers, waterproof marks, false proof marks etc. show signs of tampering or alteration; 6) Damage was caused to the product by external factors out of our control, including fire, flood, high winds and lightning strike; 7) Respective product has not been sent back 7 calendar days after return authorization.
Product Replacement Guarantee
Replacements may be authorized if the product you ordered suffers a manufacturer performance failure. Replacement requests require authorization and confirmation via email. A replacement will not be provided in the following cases: 1) Product sent in for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error; 2) Product is found to have no manufacturing defects after appropriate tests are conducted; 3) Any product fault or damage has been caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation; 4) Product labels, serial numbers, waterproof marks, false proof marks etc. show signs of tampering or alteration; 5) Damage was caused to the product by external factors out of our control, including fire, flood, high winds and lightning strike; 6) Respective product has not been sent back seven calendar days after replacement confirmation.